Privacy Policy
Bookaroom strives to deliver outstanding services and experiences at every touch-point and guest interaction. We value your business and, most importantly, your loyalty and thus recognize how important privacy is to you. This Privacy Policy demonstrates our commitment to a strong and customer relationship, and addresses questions about the type of personal information we collect on our website, the third parties with whom we might share such information.
Bookaroom follows steps mentioned below to maintain privacy of information provided by you.
- Collect information with your complete knowledge and permission along with details like what we'll do with it and what options are available to you.
- Collect only relevant details that are required to perform the particular service you seek from us.
- Retain the information as long as required for the primary purpose it was collected for or as required by law.
- We will correct or remove any incorrect Personal Information.
- We will follow generally accepted industry standards to protect your personal information.
- When we share your information with other companies for purposes not related to the services we provide you we will obtain your permission.
- Regular reviews will be held to check whether our practice meets our policy.
Categories of information that we collect
Bookaroom asks for the personal information that is reasonably required to do business with you. Our sole purpose in collecting information is to provide the level of hospitality you expect. Most of the information is obtained through online forms, phone or through hardcopy forms.
The following list displays most probable means by which personal information maybe collected from individuals:
- If you are requesting our services, we will ask for your name, address, email address, phone numbers etc using which we will create your account.
- Booking Email address along with username, password and server details. These details will be utilized to access supplier mails.
- User id and passwords that allow access to provider site.
- Credit card details like credit card number and related details to clear payments.
- We may also use the information we collect to notify you about some additional information you have requested or inform you about important functionality changes to the website, new services, and special offers we think you'll find valuable.
Disclosure of information without user consent:
Certain circumstances might require use or disclosure of Personal Information without consent. Such circumstances may include:
If required to comply with a warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information in connection with a legal action.
Collection of Information through Web Technologies.
We may automatically track and collect information related to your computer e.g. IP address, operating system, Web browser (i.e. Netscape or Internet Explorer), domain server in order to :
- Customize content specific to your interests.
- Ensure that you do not see the same advertisement repeatedly, and Store your password so you do not have to re-enter it each time you use the sites.
- Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information.
Cookies
When you visit Web pages, we collect information about your computer and assign you a "cookie" (a small, unique identifier text file) to enhance your visit. This information is collected automatically as a means of supporting your visit to this Web site.
You can choose whether to accept or deny cookies; though your browser is set to accept cookies. However, you can choose to deny cookies and continue browsing the sites.
- We issue and use cookies to enhance your visit and the services we offer on the sites. We want you to be able to find the information and offer that interest you, as quickly and easily as possible. The use of cookie technology helps us to achieve that objective.
- We also engage other companies to analyze our website traffic in doing so, we can determine areas of the sites that are most popular and thus make necessary improvements.
Web Beacons / GIF Images
Web pages may contain images known as Web beacons / GIF’s that allows to keep track of traffic on the website thus maintaining statistics about the website usage and in no way capture your personal information.
Computer and Network Security
Your information is valuable to us thus Bookaroom adopts various measures to protect information from unauthorized access.
Bookaroom operates through secure data networks protected by industry-standard firewalls and intrusion-detection sensors. Antivirus mechanisms and security patches are updated frequently and only authorized individuals are allowed access to the information provided by our customers. Any sensitive information, such as a customer's credit-card number, is encrypted during transmission.
An archive of all details might be maintained for a certain period of time after which the details will be destroyed unless it is required, to be kept longer period.
Information access to Third Parties and Affiliates
We may share session data with Affiliates and third parties that advertise on our Site to help facilitate the serving of ads, we do not share any Personal Information without your consent. These third parties may seek to use cookies and web beacons.
Once you leave our site to visit third party website our responsibility ends. You should carefully review the privacy statements of any other site you visit, because they may be very different from our policy.
Breach of Privacy
In any instance of breach of privacy a written complaint should be made. The complaint should be addressed to relevant officer.
More details related to rights and breaches can be accessed at Australian Privacy Commissioner’s website, www.privacy.gov.au.
Change in Business Ownership
In the event that Bookaroom, merges with or is acquired by another legal entity, the personal information may be transferred to that other legal entity as an asset.
Changes to the Privacy Policy
Amendments in Privacy Policy may be required due to various factors such as change in operations or procedures or change in present business laws etc.
The amendments will be highlighted in privacy policy and will be effective from the date we post the revised Privacy Policy on the website.
Contact Us
We will try to answer your queries or concerns that you have regarding our privacy policy.
Credit card security
To ensure client security all credit card transactions are transmitted with the protection of using 128 bit encryption methods.
Bookaroom uses DPS Payment Express which is a world leader in the protection and management of data transmission and storage. DPS has been developing and providing innovative and robust payment solutions for the Australian and New Zealand markets since 1997, including: The OCV Server (developed 1997) - designed to allow unattended processing of credit card transactions via the standard EFTPOS network; PC EFTPOS (developed 1998) - the first integrated Windows POS / EFT-POS solution, for the Australian and NZ mass markets and; Payment Express (developed 2000) – DPS has since replaced the legacy OCV Server and PC EFTPOS technology with a next generation solution - Payment Express.
Payment Express is a best practice system used to facilitate electronic payments, from multiple access points i.e. EFTPOS, Billing, IVR, CRM, Vending (GPRS), CRM (Mail Order / Telephone Order) and Web, seamlessly to your choice of acquirers, in real time.